Responsible Gambling Policy

At SpinStag we take responsible play seriously. We want everyone to enjoy the site in a safe, controlled way, so we provide clear tools and guidance to help you stay in control of your gambling activity. If you ever feel play is becoming a problem, we encourage you to use the available controls and reach out for support.

Player protection principles

We design our services to protect players and promote safer play. That means offering practical limits, clear account controls and easy access to support. We treat requests for help with respect and confidentiality, and we monitor activity patterns that may indicate harm so we can offer timely assistance.

Activity-control tools

We provide several tools you can enable from your account area to manage how you play. These tools are voluntary and can be updated at any time.

Deposit limits

Set daily, weekly or monthly deposit caps to keep spending within your budget. You choose the amount and review or lower it whenever you like. Some limits may take effect after a short waiting period to prevent impulsive changes.

Loss limits

Limit how much you can lose over a set period. Loss limits help you control net outflow and keep play sustainable. You can set these limits in your responsible gambling settings.

Time limits and session tools

Use session timers and reality-check pop-ups to remind yourself how long you have been playing. Session limits and short account breaks make it easier to step away and reassess play habits.

Self-exclusion and account breaks

If you need a longer break, you can choose a cooling-off period or self-exclusion from the site. Self-exclusion temporarily blocks access to your account and available services for the selected period. For more serious concerns, permanent account closure is also available on request. During a self-exclusion we will not send marketing communications and we will respect your choice to stay away from gambling services.

Recognizing signs of problematic behaviour

Watch for changes in behaviour that can signal trouble, such as spending more than intended, chasing losses, borrowing to fund play, playing to escape stress or neglecting work and family responsibilities. If you notice these signs in yourself or someone you care about, consider using limits, taking a break or seeking professional support.

Tips for staying in control

- Set a strict deposit budget before you play and stick to it.
- Use time limits and reality checks to avoid extended sessions.
- Never gamble with money you need for bills or essentials.
- Avoid chasing losses; treat each bet as entertainment, not income.
- Keep a record of your activity and review it regularly.

Professional help and support organisations

If you need extra help, please contact our support team via live chat or email at [email protected]. We also reference established support organisations such as GamCare, Gambling Therapy and BeGambleAware in our T&Cs for additional resources. If you are in Canada, consider reaching out to local health services or provincial helplines for confidential advice and treatment options.