Privacy and Data Policy

This Privacy Policy explains how SpinStag collects, uses, stores and protects personal information from players in Canada. We describe the types of information we gather, why we need it, how we keep it safe and the choices you have about your data. If you have questions or want to exercise your rights, contact [email protected].

Types of data we collect

Personal data

When you create an account we collect personal details such as your name, email address, date of birth and residential address. We may also collect identity documents and proof of address for KYC verification, and payment details needed to process deposits and withdrawals.

Technical data

We collect technical information to operate the service, including IP address, device and browser details, operating system, and geolocation data where required to confirm eligibility. We also collect usage data about how you interact with the site and apps, and data generated by error reports and diagnostics.

Transactional data

We record account activity such as deposits, wagers, wins and losses, withdrawals, bonus usage and transactional receipts. This data helps us process payments, detect fraud, and comply with legal and financial obligations.

How we use your information

We use personal and technical data to provide and improve our online casino and sportsbook services, manage your account, process payments, and handle customer support requests. Data is also used for responsible gambling checks, fraud prevention, regulatory compliance and to send service-related communications. Where we use your data for marketing, we will obtain your consent and provide a clear way to opt out.

Data protection and storage

We protect your information using industry-standard security measures designed to prevent unauthorized access, disclosure or alteration. Access to personal data is restricted to authorised staff and contractors who require it to perform their duties. Data is stored securely and only for as long as necessary to provide services, meet our legal obligations and support legitimate business purposes.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, maintain sessions, analyse site performance and personalise content. You can manage cookie preferences through your browser settings or in the cookie banner where available. Turning off certain cookies may affect site functionality.

Information sharing and third parties

We may share personal information with service providers who assist with payments, identity verification, fraud prevention, analytics and customer support. We may also disclose data when required by law or to protect our rights. All third parties we work with are required to protect your data and use it only for agreed purposes.

Your rights and choices

You have the right to access, correct and request deletion of your personal information where applicable. You can also object to certain processing, request restricted processing and withdraw marketing consent at any time. To make a request, contact [email protected]. We will respond and advise on any next steps.

Access, correction and deletion of data

To review or update your account information sign in and edit your profile, or contact us if you need assistance. Requests to delete an account may be subject to legal or regulatory retention requirements and verification steps to prevent fraud.

Privacy policy updates

We may update this policy from time to time. Material changes will be posted on the site and, where appropriate, notified to you. Continued use of the service after changes indicates acceptance of the updated policy.